We look forward to assisting you. However, before raising a support request, please make sure that you have read the following.
When submitting a support request, ensure that you include the following information:
The more details you send us, the easier it will be for us to quickly understand and to help you. Also ensure that you are using the latest APIs and latest stable development tools (Android Studio, XCode, etc.). We do not support older or beta development tools.
If your question is technical, we suggest posting it on stackoverflow and we will answer there. Do not forget to tag
mesibo since we are watching that tag on Stackoverflow.
Alternatively, you can also send us an email at firstname.lastname@example.org
We offer 24/7 online support via email. We schedule a phone call ONLY if the queries cannot be resolved over emails. Please note that even when we schedule a phone call, we will require that you send us all the questions in advance over email so that the entire communication is clear and documented.
We firmly believe that we can offer much better support and accurate resolutions over email compared to a phone call.
There is no charge for mesibo support no matter how often you contact us.
Mesibo customer care Team is available Monday through Friday, 8:00 am to 5:00 pm PST in the United States, and 9 am to 6:00 pm in Singapore. This allows us to provide you round-the-clock customer support during weekdays. We also have support staff available during weekends for urgent issues.
Depending on the current load of support requests, our support team usually responds within a few hours. However, sometimes it may go up to 24 hours. We request you to be patient.
In the meantime, you can check our FAQs. We keep updating our FAQs based on questions we receive from customers. Hence, you will find answers to most questions there.
The Mesibo cloud platform is available 99.99% of the time each month. If the Mesibo uptime is below 99.99% in a given billing period, then you will be eligible to receive a billing discount on a pro-rata basis
There is no SLA for on-premise deployment since you will be running it on your own premise.
We will be happy to help you with your requirements. However, we do not sign an NDA. The reason is that thousands of organizations use our platform, some of them are from a similar industry having similar requirements. We may have already received similar requirements from other customers and hence signing an NDA restrains us from supporting our customers and offering our services effectively.
Having said that, your requirements are secure with us. We never discuss the requirements of one customer with another, and for the same reason, we often decline requests for references. However, if an NDA is still a mandatory requirement for your organization, we request you to only share whatever you can share publicly OR obfuscate your requirements in the best possible way so that it does not reveal the purpose. Our core offering is our platform and the APIs so that you can build and customize your apps based on your requirement.
We try to keep all our documentation updated. However, mesibo is constantly adding new features, and hence it might be possible that documentation may get delayed for some of these features. In such cases, you can raise a support request and we will help you with the required information. You can also refer to our source code repositories to see how those features can be used.
Before using the messenger code or UI modules, we expect you to read and build the First App tutorial for the platform of your choice, it explains and demonstrates how to send messages and make calls in just a few lines of code. If you have not, we will not be able to help you with the messenger or UI modules.
Secondly, the messenger/WhatsApp clone demo code and UI modules are provided as it is. You are requested to read the tutorial and understand the code yourself. It is expected that you are well-versed with mesibo APIs and have successfully used mesibo API before using the messenger demo code. We will be happy to help if you have questions on a particular part of the code (send us line numbers) or any mesibo API-specific questions. We will not be answering any general questions.
If you do not find answers on our website, documentation and FAQs, you can contact us with your questions in one of the following three ways. Please include as much information as possible as described above, so that we can answer your question accurately.
You can ask your questions on StackOverflow and tag `mesibo`. We shall revert to you on StackOverflow at the earliest.Ask on StackOverflow
Any issues, comments or feature requests on our source code on GitHub? Report it on our GitHub repository itself.Create GitHub Issue
Email us at email@example.comEmail Us