Terms and Conditions


The following terms and conditions of use apply to the use of mesibo Website, software, and services. Read these terms and conditions carefully before using the mesibo Website, software, and services or downloading any content from the site, or communicating with mesibo or any of its affiliates or agents. These Terms and Conditions of use and all other legal notices on this website may change from time to time at the sole discretion of mesibo without any notice and will become binding immediately upon posting on mesibo website. By accessing or using the mesibo Website, software, and services, you are accepting and agreeing to be bound by the terms and conditions below, Privacy policy, and to any changes thereto that may become applicable from time to time as indicated above.

If you do not agree with any of these terms, you are prohibited from using or accessing mesibo website, services, and software. The materials contained in this website are protected by applicable copyright and trademark law.

1. LIMITATION ON WARRANTIES, REMEDIES, AND LIABILITY

  1. You acknowledge that mesibo is a Messaging and Voice & Video over IP (VoIP) service and due to the inherent nature of such services, it requires you to use good internet services, preferably broadband or other high-speed data connection (e.g. 3G/4G/5G/LTE). The quality of Mesibo services is highly dependent on the quality of internet services you use which we do not provide nor we do have any control over it. In case of PSTN termination, the call quality is also determined by the destination number telecom operators over which also we do not have any control. Although mesibo shall do its best to offer you the best available service, you acknowledge that the service is provided without any warranty or assurance of service quality.

  2. You further agree that mesibo does not warrant that the service or software will be without failure, delay, interruption, error, omission, degradation of service and quality, or loss of content, data, or information. In no event shall mesibo or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on mesibo’s website, even if mesibo or a mesibo authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, the usage of mesibo in not allowed in those jurisdictions.

  3. You further agree that mesibo services, including calls and messaging, are not intended for emergency or mission-critical systems.

  4. You acknowledge that the materials appearing on this website could include technical, typographical, or photographic errors. Although mesibo attempts to provide accurate and up to date information on this Website, mesibo makes no warranty with respect to the accuracy or completeness of the information on the Website. The Mesibo service and material on Mesibo’s website are provided “as is”. Mesibo makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, Mesibo does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet website or otherwise relating to such materials or on any sites linked to this site. Mesibo can make changes to the materials contained on its website at any time without notice. Mesibo does not, however, make any commitment to update the materials.

  5. You acknowledge that mesibo reserves the right, in its sole discretion to restrict, suspend, or terminate your access to all or any part of the Mesibo Services at any time, for any or no reason, with or without prior notice, and without liability or refund.

2. Usage Of Mesibo Services

  1. You acknowledge that you or mesibo will not require to sign (e-sign or physically), accept, or otherwise agree to any other documentation as a condition of using mesibo services, and you agree that the terms of any such documentation are void even if signed by mesibo personnel.

  2. You further agree to use the service only for lawful purposes as per all applicable laws and regulations and agree that you are responsible for compliance with any applicable local laws. Use of Mesibo Services and mesibo account is void where prohibited.

  3. You acknowledge that all sudden increases in service usage are subject to the availability of these service resources. Any quota described by mesibo is not a commitment that there will be sufficient resources available for you to reach the quota.

  4. You further agree that mesibo reserves the right to modify or discontinue any of the services or Accounts at any time with or without notice.

3. Restrictions Against Misusing the Services.

  1. Copying and Reverse Engineering You agree to use the service as documented on the mesibo website without any modification(s). You further agree that you will not: (i) copy, cache, modify, create any derivative work of; or (ii) reverse assemble, decompile, reverse engineer or otherwise attempt to derive source code (or the underlying ideas, algorithms, structure or organization); or (iii) remove any copyright notices, identification or any other proprietary notices from any of the software, copyrighted content and any proprietary information in this Website.

  2. No Circumventing Fees You agree to not circumvent the applicable fees. For example, you will not create multiple accounts to get free evaluation credits, prevent mesibo from accurately calculating service usage levels, abuse any free service quotas, or offer access to the services under a “time-sharing” or “service bureau” model.

  3. No Fake identities You agree not to use fake names or disposable emails to create mesibo accounts for any reasons including to spam or circumventing fees.

  4. You agree that mesibo may suspend your account with or without any notice and without any refund, if found to violate our terms and Misusing the Service as indicated above.

4. Payment Terms and Credits

  1. You acknowledge that Mesibo reserves the right to charge for the Mesibo Services, terms, policies, content and to change its fees from time to time at its discretion.

  2. You acknowledge that Mesibo offers service free of charge during the evaluation period to evaluate if mesibo services can meet your requirements before you make payment. You further agree to the limitations stated above. Hence, mesibo does not offer any refund in any circumstances.

  3. You acknowledge that you as a customer are responsible for any taxes, and you will pay mesibo for the services without any reduction for taxes.

  4. You acknowledge that no purchase order is required to purchase mesibo services. mesibo is not required to provide a purchase order number on mesibo’s invoice

  5. You acknowledge that mesibo may remove the free credits amount from an account if you have utilized free credits earlier from another account or created multiple accounts to gain free credits, etc.

  6. You acknowledge that mesibo reserve the right to remove any mesibo account and account data that is not incurring charges or is inactive for more than 7 days with or without any notice.

5. Intellectual Property Rights, Feedback, Communication, Email Disclaimers

  1. Intellectual Property Rights You acknowledge and agree that these Terms and Conditions are not intended to convey or transfer to you any intellectual property rights or to grant any licenses in or to any technology or intellectual property or content, other than as expressly provided herein. Mesibo owns all Intellectual Property Rights in the mesibo services and content contained in this Website, including, but are not limited to, software, product information, technology information, user guides, white papers, analysis, trade names, graphics, designs, icons, audio or video clips, logos, etc. Third-party trademarks and information are the property of their respective owners.

  2. You acknowledge and agree that any information you communicate to mesibo regarding new feature requests, new requirements, bugs, feedback and suggestions about the service, etc. may be used by mesibo without any obligation to you, and you irrevocably assign to mesibo all right, title, and interest in that information.

  3. You acknowledge and agree that mesibo ignores and discards all the Email Disclaimers in your emails and may use information content as indicated above, even if you have sent it in error. mesibo will not contact you about it but may send an automated response when an email was sent to mesibo support. It is your responsibility to contact mesibo for any corrections within 60 minutes of any such error. You further agree that mesibo will be taking corrective action for such errors only one-time for a sender.

6. Suspension

  1. You acknowledge that mesibo may suspend an account and services without prior notice if it breaches any of the mesibo terms.

  2. You acknowledge that mesibo may suspend an account with or without any prior notice and without any refund, if found to violate mesibo terms, engage in indecent behaviors like leaving negative reviews anywhere, being rude with support staff, using fraudulent practices like using fake names, using disposable emails or creating multiple accounts to gain free credits, etc.

  3. You further agree that mesibo does not refund any unused portion of subscription fees.

  4. This license shall automatically terminate if you violate any of these restrictions and may be terminated by Mesibo at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.

7. Others

  1. Mesibo reserves the right to use your application name and screenshots in marketing literature or on its website for purposes of promotion and presentation. Mesibo reserves the right to use your company’s name, product name in its marketing literature, or on its website for the purposes of promotion and presentation as well.

  2. Safe Harbor. This Website may contain forward-looking statements that are subject to risks and uncertainties. Factors that could cause actual results to differ materially from these forward-looking statements.

8. Governing Law

Any claim relating to Mesibo’s services shall be governed by the laws of Singapore without regard to its conflict of law provisions.

Privacy Policy and User Data


Mesibo care deeply about online privacy. If you have any questions concerning this privacy policy, please contact us by visiting the “Support” page.
This privacy policy (this “Policy”) covers how we treat the personal information that we collect and receive when you register for and use our services (our “Services”). This Policy explains the practices that apply to your personal information.

Collection of Your Personal Information

Mesibo collects the following information to provide you our services, when you visit our website or use our services or apps:

  • Your e-mail address to create and access your Mesibo API account (console), interact with our system, send notifications, newsletters. Additionally, Mesibo may collect your phone number to verify you further.

  • Your phone number when you install our apps on your Android or iOS mobile phones.

  • Your contacts (address book) when you install our apps on your Android or iOS mobile phones so that we can create a list of your favorite contacts with whom you can interact using Mesibo

We do not reveal any of your personal information to other Mesibo users or any third party. In addition, we may also collect your name, country, or time-zone to enhance security/facilitate Services.

Automatic Tracking

By using our website, we are able to and may track certain non-personally-identifiable information about you and your correspondence with the Mesibo site in order to perform internal research on our users’ demographics, interests and behavior, as well as to monitor and enforce the terms of the Terms of Service Agreement. This information may include the URL from which you arrived, your click path within the Mesibo site, the next URL you may visit, what browser you are using and your IP address.

Mesibo may use cookies and browser local storage to store visitors’ preferences and to record session information, for purposes including ensuring compliance with our terms and policies, to improve the user experience with our services, and to customize Web page and widget content based on browser type and user profile information. You may be able to configure your browser to accept or reject all or some cookies, or notify you when a cookie is set -- each browser is different, so check the “Help” menu of your browser to learn how to change your cookie preferences.

Your Personal Information will not be shared with third parties except to provide the services you’ve requested. In order to provide the services you’ve requested, we carefully choose partners to work with. These partners are technology providers of telecom services, which are an ingredient in Mesibo services. These partners are required to protect your information in a manner consistent with this Privacy Policy and do not have any independent right to share your Mesibo information. We may use non-identifying information to better design our services. Mesibo works with third party advertiser/cookies who may use information about your visit to the website to provide them with ads.

Sharing and Disclosure of Information Mesibo Collects

Except as otherwise described in this privacy statement, we will not disclose personal information to any third party unless we believe that disclosure is necessary:

  • To conform to legal requirements or to respond to a subpoena, search warrant or other legal process received by Mesibo, whether or not a response is required by applicable law;
  • To enforce the Mesibo Terms of Use Agreement or to protect our rights; or
  • To protect the safety of members of the public and users of the service.

Mesibo reserves the right to transfer personal information to a successor in interest that acquires rights to that information as a result of the sale of Mesibo or substantially all of its assets to that successor in interest. For more information see the “Changes in Our Privacy Policy” section below.

Co-branded and Other Affiliated Sites

Certain information or services offered or provided through this website, from time to time, may be provided on or through other websites operated by or in conjunction with third party providers (“Partners”). Although Mesibo will continue to control any personally identifiable information collected about you from one of these sites, such information may be shared by Mesibo with that Partner in order to further facilitate the Services to which you register. However, a Partner will not rent, sell, or disclose any of your personally identifiable information to third parties unless you consent to such disclosures and use in advance (for example, you may be asked to opt-in on a particular co-branded site in order to receive information or offers from a Partner, its affiliates or agents).

TeleCommunications

You may use Mesibo to make and receive phone calls which are partly or fully handled via our telecommunications partners. Therefore any information which you may communicate during such phone calls, including any personal information, shall not be deemed private. We cannot guarantee the security of such information, that you disclose or communicate in such phone calls and you do so at your own risk.

Commitment to Security

We are committed to keeping your Mesibo information private, and will use that information only for purposes of operating Mesibo services and improving them. We have implemented security guidelines to help safeguard the privacy of your Mesibo information from unauthorized access or improper use. We have put in place physical, electronic, and managerial procedures to safeguard and secure the information we collect and we will continue to enhance our security procedures as new technology becomes available.

Contact Us

If you have any questions or concerns about the Mesibo Privacy Policy or its implementation, please visit the “Support” page.

Changes to this Terms and Privacy Policy

Please review these Terms and Policy periodically as Mesibo may update these Terms and Privacy Policy from time to time without any notice. If there are significant changes to Mesibo’s information practices, you may be provided with an online notice. We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.