We are here to help you. In order for us to help you effectively, select an appropriate category below, and include as many details as possible when you contact us.

If you are facing technical difficulties or want to report an issue, describe the exact steps to reproduce, along with logs, screenshots, code snippets, etc. as applicable. If you don't include the required information, we will close your ticket. If that happens, simply resubmit with the additional information.

Mesibo APIs are extremely simple to use. You will not require any support if you read our documentation carefully and you are comfortable coding. However, if you still need support, make sure that you have read the following before asking for support:

If your question is not answered above, post it on stackoverflow and we will answer there. Do not forget to tag `mesibo` since we are watching that tag. We shall revert to you on StackOverflow at the earliest.

If your question is confidential in nature, click on the `OTHER` section above.

If you have a question about hosting mesibo in your own premise OR private cloud, please read the following before sending a support request:

Send us an email with precise details and logs at support@mesibo.com only if your questions are not answered above. Due to the large volumes of email, we may not be able to reply if your query is addressed above or your email does not have sufficient information.

If you have a question about pricing or charges, please read the following before sending a support request:

  • Visit our Pricing Page. We have described pricing in detail.
  • Read Pricing Notes for further elaborations.
  • Read Pricing FAQs
  • You can view your current live usage in Mesibo Console.
  • You can calculate charges or future estimate by using our Pricing Calculator.
  • Our pricing is very affordable and reasonable. Hence, we DO NOT offer any customized pricing or packages. The volume discount automatically applies.

Send us an email at support@mesibo.com only if your questions are not answered above. Due to the large volumes of email, we may not be able to reply if your query is addressed above.

mesibo takes data privacy/security very seriously. The mesibo platform is thoroughly tested using hundreds of test cases related to privacy and security which makes mesibo the most secure platform available today.

If you have a question about security and privacy, please read the following before sending a support request:

Send us an email at support@mesibo.com only if your questions are not answered above. Due to the large volumes of email, we may not be able to reply if your query is addressed above.

Mesibo is a self-service platform. It’s our constant endeavor to keep updating our documentation, tutorials, FAQs, etc. based on the questions we received. Because of this, most of the queries we receive already have answers on our website. Hence, we suggest you click on the top website menu to explore our documentation before sending a support request. You will likely get an answer there itself instead of waiting for the support team to answer.

If you don't find answers on our website, send us an email at support@mesibo.com. Make sure to describe your questions or requirements in detail with precise information so that we can help you effectively without further questions.

NOTE: All the tickets without sufficient information, OR duplicate contents will be closed without any response.

Read our Support FAQs for our support timings and other questions.